Returns & Refunds

Damaged, incorrect, or missing items

This applies to every order, patient or clinic. If your shipment arrives damaged, contains the wrong item, or is missing something, contact us within 14 days of delivery. We will send a replacement or issue a full refund, including shipping, at your choice. You will not be asked to pay return shipping in these cases.

Patient orders — 30-day return window

If you ordered as a patient through a clinic link, you may return any unopened product within 30 days of delivery for a refund of the product price. Opened bottles may be returned within 30 days if you are not satisfied; we will refund the product price for the first opened bottle of each formula per order.

To start a return, email us from the address on your account with your order number. We will send return instructions. Original shipping charges are not refunded unless the return is due to our error, and return shipping for a change-of-mind return is your responsibility. Refunds are issued to the original payment method within 10 business days after we receive the return.

Cancelling before shipment

You may cancel any order at no cost before it ships. Contact us as soon as possible and we will stop the shipment if it has not already left our fulfillment partner.

Recurring orders

Monthly replenishment can be cancelled at any time from your account, and cancellation stops all future charges. See our Auto-Renewal Terms.

Wholesale clinic orders

Wholesale purchases are business-to-business transactions for resale or in-office dispensing. Aside from damaged, incorrect, or missing items, which are always covered above, wholesale orders do not carry an automatic return right. Clinics may request a return review within 30 days of delivery for unopened, undamaged inventory in the condition received. Approved wholesale returns may be subject to a restocking fee of up to 15 percent and to return shipping paid by the clinic. We will tell you any fee before you ship anything back.

Items we cannot accept

For safety reasons we cannot accept returns of products that are past their expiration date, have been stored outside their labeled conditions, or were not purchased directly from North Lake Health.

How to reach us

Start any return, refund, or cancellation request from the contact page or by emailing the address below. We respond to return requests within two business days.

Questions about this policy

Contact North Lake Health at clinics@northlakehealth.com or by mail at 1400 North Lake Parkway, Suite 300, Minneapolis, MN 55401.