Shipping Policy | North Lake Health

Shipping address

Orders are shipped to the clinic shipping address on file for an approved account. Clinics are responsible for keeping their shipping address current in the clinic portal.

Order processing

Orders are generally processed after payment is confirmed or, for approved net-terms accounts, after an order is reviewed and released. Processing and carrier transit times vary by order and location and are not guaranteed.

Shipping charges

Shipping charges, if applicable, are calculated at checkout or shown in the clinic portal. Any free-shipping thresholds or promotions are subject to change without notice.

Damaged or missing shipments

Clinics should report a damaged or missing shipment to North Lake Health promptly so the issue can be reviewed. Resolution of shipping issues is handled on a case-by-case basis.

Backorders

Some products may be placed on backorder if inventory is limited. The clinic portal reflects current product availability at the time of order.

Questions about this policy

Contact North Lake Health at clinics@northlakehealth.com or by mail at 1400 North Lake Parkway, Suite 300, Minneapolis, MN 55401.